Frequently Asked Questions
Everything you need to know before your next run.
How do I know which running shoe is right for my gait?
We recommend checking our online Gait Analysis Guide or visiting us in-store for a professional fitting. Generally, neutral runners need cushioning, while those who overpronate benefit from stability shoes.
What is your return policy for worn running shoes?
We offer a 30-day 'Run-Safe' guarantee. If your shoes don't feel right after a few miles, you can return them for a full refund or exchange, even if they have been lightly used outdoors.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, Runners Shop ships to over 50 countries worldwide. International delivery times vary by location but usually range between 7-14 business days.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.